Legal & Trust
Your Data, Handled with the Same Care as Your Home
We believe trust is built on clarity. Our Privacy Policy isn't written in legalese—it's a clear explanation of how we protect your information, why we need it, and your rights in control. Whether you're booking a clean in Beylikdüzü or simply exploring our services, your privacy is treated with the same meticulous attention we give to every surface.
The Information We Gather & Why
Sparkwiseo operates on a principle of minimal data collection. We only ask for information that directly enables us to provide you with a superior cleaning service and a seamless user experience. This data is never sold, shared for marketing, or used outside the context of your relationship with us.
Contact & Identity Details
What we collect: Name, phone number, email, address.
Purpose: To schedule, confirm, and execute your cleaning service. Your address is essential for dispatching our team, and we use your phone number for day-of coordination (e.g., "Our cleaner is 10 minutes away"). We store this only as long as you maintain an active service relationship with us, or for a standard 24-month period post-service for tax and audit purposes, unless you request earlier deletion.
Service-Specific Details
What we collect: Home layout notes, pet presence, specific cleaning needs.
Purpose: To tailor our cleaning methodology to your specific home. This includes notes like "apartment in Beylikdüzü with balcony access required" or "client has a cat, ensure gate is secure." This information is communicated directly to the assigned cleaner team and is deleted within 48 hours after service completion, unless you opt into a recurring schedule.
Website Interaction Data
What we collect: Pages visited, time on site, contact form submissions.
Purpose: To understand how our website visitors use our services and to improve the online experience. This is anonymized where possible. Contact form messages are treated with strict confidentiality and are used solely to respond to your inquiry. Data from this category is held for a maximum of 12 months for analytics, reviewed quarterly.
Key Legal Definitions
Data Controller
Sparkwiseo is the controller—meaning we determine the "how" and "why" of your data processing.
Data Processor
Our secure email provider and booking platform act as processors—they handle data on our instructions but don't own it.
Legitimate Interest
The legal basis for processing data like service details—it's necessary to perform the cleaning service you've requested.
This side rail is a reference guide. Full legal definitions are governed by Turkish Law No. 6698 on Protection of Personal Data (KVKK).
Our Core Assumptions About Privacy
You want transparency about who sees your data, where it goes, and for how long it's kept.
You need a simple way to correct, request, or delete your information without bureaucratic hurdles.
The security of your home address and contact information is non-negotiable and deserves enterprise-grade protection.
Operational Constraints
- • We must retain invoices and client names for 3 years per Turkish tax law.
- • Cleaning notes are ephemeral for privacy—destroyed post-service.
- • We cannot encrypt address data on our operational schedule (it's needed to find you).
What Would Change Our View?
If you present a credible legal request under KVKK (Article 11), we will act within the statutory 30-day response window. However, note that service-specific details (e.g., "client has a fragile vase") are documented for operational safety, not permanent records. We distinguish between permanent legal records and temporary service logs.
Your Rights Under Turkish Law (KVKK)
You have direct control. This is how you exercise your rights.
Right to Access
Request a copy of all data we hold on you.
Right to Rectification
Correct any inaccurate data (e.g., wrong phone number).
Right to Erasure
Request deletion of non-essential data. (Note: Tax invoices must be kept.)
Right to Restrict Processing
Pause processing while a dispute is resolved.
A Practical Note on Exercising Your Rights
To make a request: Contact us at [email protected] with the subject line "Data Request – [Your Name]." We will ask for verification to ensure you are the data subject. We aim to respond within 15 business days for standard requests, and 30 days for complex inquiries. This is not a form; it's a direct line to a human who handles these matters.
Data Protection Contact
For all privacy-related inquiries.
Email: [email protected]
Phone: +90 535 340 03 87, +90 212 540 41 42
Address: Adnan Kahveci Mah. Kuştepe Cd. No:20 D1 Blok Dükkan:1, Beylikdüzü, İstanbul, Türkiye
Working Hours: Mon-Fri: 9:00-18:00
We do not have a formal, appointed Data Protection Officer (DPO) under Turkish law, as we are a small business not engaged in large-scale, systematic monitoring. All inquiries are handled directly by the management team.
Updated Policy
Last revised: 1 January 2026. We review this policy annually or when practices change.
Clear Language
This document is written in plain English. If you have questions, ask us directly.
Your Trust Matters
We are entrusted with entering your home. Protecting your data is part of that promise.